We have found these guidelines will create a better experience for both parties involve
DUSTING AND ACCIDENTS
Please allow for some dust resettlement after we leave, especially on blinds and shutters. We try to limit the dust in the air but cannot prevent this entirely. We are very careful when we handle your blinds but if there is excessive build-up we can not guarantee the results. Broken Items While we make every effort not to break items, accidents do happen. We will let you know when it happens and will find resolution.
ENTRY AND ALARMS
Keys Many of our clients entrust us with their key for reliable entry. Please know that your key will never be identified by name or address and will be safely secured.
Unlocked Doors Should you choose to leave your door unlocked for our team, upon completion it will be locked and they will leave through the garage. We will never leave front doors unlocked. Alarms If you would like us to use your alarm system, all we need are instructions for arming and disarming.
Whether you are there to let us in or you give us a flexible entry arrangement, our arrival window is usually within 30 minutes either way of the scheduled time. Many factors come in to play that can alter your arrival time that are beyond our control. Because of this we ask your forbearance so we can clean your home in the most economical manner.
Shoes are required to be worn in the house to avoid the risk of injury and to be able to clean your home properly. Booties are slippery and can be a risk factor for falling. We do make sure the teams clean their shoes before entering a home.