Frequently Asked Questions

 1. Do I need to do anything before you come to my home?

In order to help us work efficiently, we ask that you pick up as much as possible. This allows us to spend our time most effectively while cleaning your home.

 2. Do you bring your own supplies and equipment?

We bring everything needed to do the job, however, if you have a special product you prefer we use when cleaning your home we’ll be happy to use it! 

• Cleaning Products
• Mops and buckets
• Cleaning towels
• Vacuum

 3. Does the same team come each time?

We always send the same team as they know you and your home best

 4. Do I have to sign a contract?

Homeowners never have to sign a contract and are never committed to continue service beyond the initial visit. 

 5. How do you price your services? Do you come to my home or can you give me a price over the phone?

We price or service based on your unique cleaning requirements, the number of rooms in your home, number of residents and furry friends, and other factors that affect the amount of time it takes to clean your home. Every two homes are never alike. During our in-home estimate, we’ll discuss your cleaning requirements, develop a customized plan, and provide you a price based on your specific needs. If you want an approximate rate by phone please call us at (916) 200-3929 and let us know your needs.

 6. How will can I provide you access to my home if I'm not there?

You may leave a hidden key or provide us with a key or an entry code for the term of you service.

 7.  How do I make payments?

We accept cash, checks, Venmo and PayPal as payment for our services. Please note that payment is due when services are rendered.

You are welcome to leave your cash or check payable to:
Heavenly Hands House Cleaning
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If you are not home, payment can be left on the kitchen counter in the envelopes with the company logo that I provide.

 8. How are you with animals?

Our homes have all different kinds of animals that we are comfortable with. We only need to know if there are special circumstances we should be aware of when dealing with your pets. If you should have aggressive dogs, for our safety they must be kept separate.

9. Which is the best way to get in touch with you?

I believe that every call, text, chat, email or message is important and should be returned as soon as possible. No matter which way you choose to contact me, rest assure, that you will receive a quick response. 

You may call us or text us at (916) 200-3929. 

You may email us at: heavenlyhandshousecleaning@hotmail.com

Message us via the Chat with us below or through this website by leaving me a message in the CONTACT US section.